Service Manager

Lead and direct the service team (technicians, advisors), ensuring smooth coordination and timely completion of vehicle services.
Act as the liaison between technicians and customers — translating technical findings into clear, customer-friendly guidance.
Maintain high customer satisfaction through efficient communication, followups, and service delivery.
Assist in generating estimates, explaining service recommendations, and preparing invoices accurately.
Manage scheduling: assign tasks to teammates based on skills, track productivity, and optimize workflow for speed and quality.
Monitor and control expenses: oversee inventory, tools, payroll, and shop upkeep.
Train, guide, and coach staff while enforcing policies and fostering a collaborative team environment.
Ensure the work environment (both shop and customer areas) remains clean, safe, and professional.
Handle customer concerns or complaints swiftly and fairly, maintaining trust and brand integrity.
Keep all records—repair files, parts orders, followups—organized and accessible.

High school diploma or GED required; additional automotive, business, or management education is a plus.
Solid experience in automotive service roles—service writing, advising, or technician leadership. ASE certifications and technical training are highly valued.
Strong leadership and communication skills—able to motivate staff, clear up misunderstandings, and manage conflict.
Customer-focused with a knack for explaining technical issues in plain English.
Detail-oriented and numbers-savvy: comfortable with estimates, budgets, productivity metrics, and inventory tracking.
Organized, dependable, and decisive—able to juggle competing tasks and deliver results.
Physically able to be on your feet, lift tools or parts, and engage in a bustling, mechanics-focused workspace.